Glossy Bingo
Welcome to Glossy Bingo. Find your account, explore our games and see the conditions that apply to offers and withdrawals.
Our welcome offer and bonus rules
Your welcome bingo bonus
Our new-player offer is a 100% Bingo Bonus up to £100 when you deposit at least £10 by debit card. You must opt in before depositing and claim within 48 hours after registration. The bonus can be played on bingo only, game weighting applies, and the bonus expires two days after award. The bingo wagering condition applies to this bingo bonus, not the casino wagering condition.
Opting in and using bonuses
Our bonuses require an affirmative opt-in through a promotion tile on the Promos page of your account or through your notification tab before you deposit. Taking no action declines the bonus. Only debit-card deposits qualify for deposit bonuses. Individual offers may have additional Promotion-Specific Terms shown with the offer, and our general terms take precedence if they conflict with promotional terms. Promotions cannot be claimed together. You can see bonus history under My Account and Manage History.
Only wagers on Bingo games contribute to bingo-bonus wagering, and only casino-game wagers contribute to casino-bonus wagering. Unless offer-specific terms say otherwise, a Bingo Bonus has a 3 times Wagering Requirement measured against the bonus initially awarded, while a Casino Bonus has a 10 times Wagering Requirement measured against its initially awarded value. Once the applicable promotional requirements are met, bonus money and resulting winnings will become Cash, subject to our general withdrawal conditions. Until then, bingo and casino bonus money cannot be withdrawn.
We use cash before casino bonus money for casino wagers. Cash-funded winnings return to Cash, bonus-funded winnings return to Casino Bonus Money, and winnings from a mix of Cash and Casino Bonus Money are split proportionately between those balances. Bingo tickets likewise use Cash before Bingo Bonus Money. Their winnings follow the funding balance, including the transaction split when one purchase of multiple tickets uses both balances. Bingo Bonus is usable only in the selected rooms specified for the offer.
If you receive more than one active Casino Bonus within 48 hours, we may combine their wagering requirements and expiry, with the latest bonus setting the expiry. The same rule applies separately to more than one active Bingo Bonus received within 48 hours. You may make ordinary withdrawals of non-promotional cash while a promotion is active, subject to withdrawal conditions and any applicable fee, but withdrawing cash forfeits remaining bonus balances and unused spins under the applicable offers. We may withdraw an error-affected promotional award, restrict an offer to particular customers, or prevent its uptake or completion for regulatory or safer-gambling reasons.
Wagering, free spins and expiry
For an applicable wagering requirement, ordinary slots and bingo games contribute 100%. Book of Oz, Break Da Bank Again, Bust The Bank and Immortal Romance contribute 75%. The restriction that only the relevant product clears a bingo or casino bonus still applies.
Some free-spin awards may require the general minimum deposit. Unless specified otherwise at award, unused Free Spins will expire two days after award. Unless otherwise stated, free-spin winnings are Casino Bonus Money credited to your Casino Bonus Account, carry wagering of ten times the value of that bonus money and expire two days after crediting. Subject to bonus aggregation and offer-specific terms, bonuses including spins generally expire 48 hours after award.
If a customer never having made a deposit receives a Free Bonus or Free Spin, withdrawal of Cash winnings derived from that award is capped at £100. If you do not meet a wagering requirement within the offer's specified active period, or within 48 hours of bonus credit where no period is specified, your Bonus balance, including winnings from bonus wagers, is forfeited. Initiating a Cash withdrawal before completing that requirement has the same result.
Bonus play conditions
Our bonus-abuse rules cover equal, zero or low-margin wagers using bonus money, single bets above £6.25 before that bonus's wagering requirement is met, and two tier betting that moves from high-variance to normal-variance outcomes to meet wagering. They also cover reducing a stake by at least 60% after a win of at least five times your last deposit for the purpose of clearing wagering while a bonus remains active, or moving from a 75% to a 100% contribution game after such a win for the purpose of clearing wagering. Using bonus funds to progress through slot bonus stages may result in final-round winnings being voided. Multiple deposits used to claim multiple bonuses before the original bonus is cleared constitute stacking. Opening accounts across our casino or bingo brands to obtain welcome bonuses strictly with the intention of advantage playing, as determined in our sole discretion, also falls within these rules.
Bad Faith covers a customer who intentionally engages in trading for purposes other than entertainment through exploitation of software faults or promotional loopholes, professional gambling, or techniques designed to exploit published game odds or volatility. It also covers seeking to apply published techniques for maximum returns, with or without software or multiple accounts. Where we discover or reasonably suspect Bonus Abuse or Bad Faith, we may stop further promotions and void bonuses or remove winnings or deposited funds only to the extent attributable to that conduct. We may investigate with digital profiling. If winnings have already been withdrawn and we reasonably believe Bonus Abuse or Bad Faith occurred, we may claim as damages the relevant amount through the dispute-resolution process, potentially including the original deposit.
For a duplicate account, we may close that account and void its promotions, promotional winnings, unsettled or future wagers and their winnings. Deliberate or fraudulent duplication may lead us to close all your accounts. Our prohibited-practice rule also covers a casino bet above £2 if you are under 25, or above £5 if you are 25 or older, or its currency equivalent, when placed for the purpose of disrupting the integrity of our systems. Those amounts are not general stake caps.
Your account
Sign in or join
Go to your account to sign in or join. We must verify the age and identity of customers to our satisfaction before wagering, depositing or withdrawing, and before access to any free-to-play games we may make available. Verification includes matching supplied details with public records and a current government-issued date-of-birth document such as a driving licence or passport. We require a recent utility bill, payslip or bank statement and may require further information for regulatory obligations. Requested identity files can be sent by email or uploaded as PDF or photo files. Electronic-verification details are supplied through the account interface.
After opening, we may request further identity, age or source of the funds information, including income evidence. Until requested material arrives and our Verification Checks are completed to our reasonable satisfaction, we may reasonably restrict account access, transactions or withdrawals. Unsuccessful checks lead to suspension and may lead to permanent closure or regulatory withholding. You must verify your email address before withdrawing. If you request a withdrawal without doing so, available funds are returned to your account subject to the applicable account and payment provisions.
Account conduct and restrictions
A Prohibited Practice includes deliberately or fraudulently opening or using duplicate accounts, payment-name mismatches, funding we have reason to believe comes from a third party, and false or incomplete account information. Incorrect information supplied to pass age checks is handled under the separate age-verification rule. Account sharing, coordinated play, chargeback or return notifications, cheating, fraud, money laundering and systems designed to interfere with games also fall within the prohibition.
Other triggers include funds from illegal activity, gambling contrary to an applicable employment or professional restriction, use other than personal recreation, breaches of promotional terms, account trading, access outside permitted territories including disguised location, and depositing or withdrawing without genuine play in our reasonable judgement. Wagering without sufficient cleared funds, playing while self-excluded through our brands or a multi-operator scheme, facilitating unlawful transfers or currency-exchange arbitrage, breaching another group-site agreement, and other material breaches are also covered.
We may close, limit or suspend an account with reasonable advance notice, except that reasonably suspected prohibited conduct may take effect without notice. During an investigation based on reasonable grounds, we limit or suspend the account, retain its balance there and prevent access to or withdrawal of funds. We ask you to cooperate fully, and delays in responding can delay the investigation. If we reasonably decide the matter is resolved, we lift the account limitation. If we reasonably determine prohibited conduct occurred, we restrict or permanently close the account and may share details with relevant authorities or third parties. Legal, regulatory or licence requirements may also require restrictions.
Depending on the circumstances, prohibited conduct can result in relevant transactions being voided, attributable winnings withheld, account suspension or closure, and liability for resulting losses. If we close an account, we normally return its positive Cash balance. Illegal activity can remove that refund obligation. Where we reasonably determine a Prohibited Practice occurred, withholding or recovery of balances, deposits, payouts, promotions or winnings is limited to amounts attributable to it. Winnings caused by an Error or Malfunction may be voided and withheld even when the fault was unnoticed or a similar result was otherwise possible. If those affected winnings were withdrawn, you must repay them when asked.
If we verify that an account holder is under 18 years after opening, we close the account, void its transactions, may return deposits and may notify authorities. If information provided by You is false, we may suspend the account and payouts until reasonably satisfactory information is supplied, with payouts governed by the relevant account and payment provisions. Activity outside expected patterns may be analysed and may result in restrictions on promotions, wagers or withdrawals as a result of this investigation.
Closing and dormant accounts
To request ordinary closure, email our team with Close My Account in the subject. We aim to respond by the next working day or as soon as reasonably practicable afterwards and arrange return of cleared Cash, subject to our rights to withhold or delay withdrawal. An ordinarily closed account may be reopened through customer support. We may continue sending updates on promotions and offers after ordinary closure unless you change Communication Preferences in My Account. These ordinary-closure arrangements do not change self-exclusion.
We treat an account as dormant after twelve consecutive months in which it has been completely inactive, with no deposit, withdrawal, bet placed or bet settled. We close a zero-balance dormant account without a fee. For a positive cleared balance, we attempt a return through the last payment method used to deposit. At least 30 days before dormancy, we attempt contact about the possible fee. If the account remains dormant after those steps, we deduct £5 monthly until it becomes active or its Cash balance reaches zero. Logging in reactivates a dormant account.
Our bingo rooms and casino games
Bingo and casino
We offer online bingo and casino games. Our game providers include Games Global, Pragmatic Play, Aristocrat and Eyecon. Signing up gives access to over 300 slots and casino games.
You need a Cash or Bingo Bonus balance to buy bingo tickets. Tickets may be pre-bought, and games with pre-bought tickets still run outside room opening hours. When a room is open, games play every seven minutes or less. Multiple winners share the prize equally. If a game does not run, ticket purchases return automatically. If your connection drops, play continues and winnings are credited automatically. Some games require a deposit within the previous 28 days.
Our room selection
| Room | Format and play |
|---|---|
| Top of the Shop | Our Top of The Shop room is 90-ball and open 24 hours daily. Ticket prices vary. |
| Mystery Jackpot | Our Mystery Jackpot room is 75-ball, runs daily from 9am to 11pm and reveals its prizes ten seconds before play. Ticket prices vary, with advertised prizes of £10–£500. |
| Easy Peasy | Our Easy Peasy room runs daily from 6pm to midnight with 75–25-ball play and tickets from 5p. Its pot varies with participation across five rounds. |
| Pumpkin Blast | Our Pumpkin Blast bingo room opens 24 hours daily in the Bingo Blast series. Tickets cost 2p–5p, with a maximum of 60–160 per player, variable Full House prizes and a progressive jackpot initially seeded at £200. |
| Yoyo | Our 75-ball Yoyo room runs 24 hours daily. Prizes vary on a sliding scale with the ball count. Tickets start at 5p and can be pre-bought. |
Top of the Shop, Mystery Jackpot, Easy Peasy and Yoyo run across the Dragon Fish Bingo network. Pumpkin Blast runs across the Pragmatic Bingo network. In these rooms, tickets may be bought with Cash or Bingo Bonus. Multiple winners share the relevant winning-ticket or round prize. Only active players at the relevant promotional close are eligible for prizes. Real Cash winnings may be withdrawn under our withdrawal rules. Bonus-funded tickets require bingo wagering before winnings convert to Cash, and tickets for games beyond the bonus's 48-hour expiry are ineligible for winnings.
Interrupted games
For gaming, if an interruption happens after we receive your gamble and you can no longer influence its outcome, the result stands. If a single-player, single-stage game is interrupted before an outcome exists, we return your stake. We take reasonable steps to restore a multistage game to its last known state, handle multiplayer cases reasonably case by case, and restore a progressive jackpot's pre-failure value only to the extent within our control rather than the provider's. If you notice or suspect an Error or Malfunction, stop using the affected feature and report it to us immediately.
Deposits and withdrawals
Deposits
Our minimum deposit amount is £10 unless otherwise stated on our site. Our primary currency is pounds sterling. Banks or intermediaries convert a deposit in another currency to GBP at the processing-time foreign exchange rate. Wagers and other transactions are in GBP, and we are not responsible for third-party conversion charges. Deposits do not attract any interest whatsoever.
You cannot fund more than one account here using the same source of deposit, or transfer funds between this account and accounts at other Broadway Gaming Limited casino or bingo brands. For debit-card or bank-account transactions, the linked personal details must match your registration details. If payment details are irregular or the associated name or address does not match yours, we may void all transactions using that method and take further action needed for compliance. A charged-back deposit suspends the account, with outstanding wagers, ticket purchases and winnings subject to the applicable account procedure. You are responsible for retaining copies of transaction records.
Withdrawal eligibility
You can request withdrawal of a cleared real money balance at any time if all account payments have cleared without chargeback, reversal or cancellation, and verification is completed to our reasonable satisfaction. Requested documents supplied late may delay withdrawal. We must not be required by law, regulation or a regulator to withhold payment. There must also be no ongoing investigation, or completed investigation not decided in your favour, concerning an Error, Interruption or Malfunction affecting your use, or a reasonably suspected Prohibited Practice that entitles us to withhold funds. Affected transactions may be voided and funds withheld under the applicable account conditions.
Timing, fees and limits
Our online withdrawal minimum is £10 and may change without notice. For a smaller withdrawal, contact customer service to arrange it. Such a withdrawal carries a service fee of £2. Third parties may charge withdrawal transaction fees for which we are not responsible.
We normally process withdrawal requests on weekdays excluding bank holidays, usually within 3 business days in the UK. Processing is distinct from receipt by your bank. Except for progressive-jackpot wins, card providers including Visa and Mastercard may impose changing daily withdrawal limits. Our team can provide the applicable limit. If such a limit applies, you may request withdrawal of all excess available cleared funds on the same calendar day, subject to our withholding or delay rights and timely provision of regulatory documents.
Destination and failed requests
Unless our agreement states otherwise, we pay cleared withdrawals to deposit methods you previously used. If total withdrawals exceed total deposits, we pay the difference to your preferred method of payment, provided its card or account has already been used to deposit to your account. Some deposit methods cannot receive withdrawals. Tell us to remove cards that are lost, stolen or expired, and closed e-cash or bank accounts, so funds are not directed to an invalid destination.
If your original deposit was not in GBP, banks or intermediaries convert the withdrawal back to its original currency at the then-current foreign exchange rate when processing it. A request we cannot fulfil, including a failed or institution-blocked transaction, may be refunded back to your Customer Account. If you or we cancel a request, or it fails, you will bear full responsibility for any subsequent wagering of that amount. We need not refund a cancelled amount subsequently wagered.
For certain withdrawals after a debit-card deposit, we may ask for legible copies of both sides of that card. Conceal the middle eight numbers on its front and the three-digit security code on its back.
Our regular offers and rewards
For Golden Monday and Wednesday casino bonuses, use Claim Now on the Promos page or the notification bell and its Deposit button. Winnings from Daily Deal, Golden Monday and Free Spins Thursday spins go to your casino bonus balance, and unused spins expire 48 hours after award.
Daily Deal
Our Daily Deal is for existing players who deposited within the last seven days. Eligible players opt in at the Daily Deal button and use Spin the Reel once between 00:00 and 23:59 UK time each day. The revealed deal may be free spins, a casino bonus, a bingo bonus or no prize. Claim any prize before 23:59 on the day of the spin.
Daily Deal free spins are worth 5p–20p each and work only on the advertised game. A casino bonus is for casino games only, and a bingo bonus is for bingo games only, with the applicable wagering and weighting rules.
Golden Monday
For Golden Monday, eligible players may opt in and claim once before 23:59 UK time on Monday after depositing at least £20 by debit card through the offer route. E-wallets including Skrill, Neteller and PayPal, and prepaid cards including Pay Safe, do not qualify for this promotion. Our free spins are on 9 Pots of Gold, the advertised game, and are valued at 20p per spin.
Wednesday casino bonuses
Eligible Rewards players may opt in and claim once every Wednesday before 23:59 UK time. A debit-card deposit of at least £10 through the offer route is required. E-wallet and prepaid-card deposits do not qualify. These bonuses are for casino games only and remain valid for at least 48 hours after award. General casino wagering and game weighting apply.
| Eligible level | Casino bonus |
|---|---|
| Level 1 Rewards players | 5% of the deposit, up to £25 |
| Level 3 Rewards players | 15% of the deposit, up to £25 |
| Level 4 Rewards players | 20% of the deposit, up to £50 |
| Level 5 Rewards players | 25% of the deposit, up to £50 |
Free Spins Thursday
Our Free Spins Thursday offer is for existing players who deposited at least £10 in the previous seven days. Eligible players opt in on Thursday, select Play Now in their homepage notifications to shuffle the cards before 23:59, then select Claim Now in notifications or on the promotion page. Each level's spins are on one of three games, and the awarded spins work only on the advertised game.
| Eligible level | Spins | Spin value |
|---|---|---|
| Level 1 players | 5 | 5p per spin, unless otherwise stated |
| Levels 2–5 | Level 2 gets 5, Level 3 gets 10, Level 4 gets 15 and Level 5 gets 25 | 10p per spin, unless otherwise stated |
Shop Coins
Our Shop Coins scheme is for players who have deposited at least once. Eligible Cash wagers earn one coin for each £1 wagered on bingo or each whole £10 wagered on slots. Bonus and free-spin wagers do not earn coins. Coins have no Cash value. Your balance appears in the Shop and under Shop Coins in My Account, and updates in real time.
You can redeem coins for free spins, casino bonuses, bingo bonuses or bundles. Compare the coin cost with your balance before confirming. Redemptions can't be changed or refunded once confirmed, and featured choices rotate. Spin and bonus winnings enter your Bonus balance, with wagering shown against each prize. Prizes expire two days after award if unclaimed.
Loyalty Tokens and Rewards Points
Our Loyalty Tokens terms set out automatic accrual from the first deposit for depositing players. Each £2 of Cash spent staking on slots earns one token under those terms. You can convert 1,000 tokens to £1 Cash, paid to your Cash wallet, once you have at least 5,000 tokens. Redemptions use increments of 5,000. Tokens expire on a rolling 30-day basis. We may cancel the promotion at any time.
Separately, each £1 deposited earns 15 rewards points. Each £1 wagered on casino games with Cash or bonus earns one point, while each £1 of Cash wagered in selected bingo rooms earns five points. We calculate Rewards Points daily over the previous rolling 30 days. Enough points maintain or advance your level. Otherwise, you move down to the level represented by your current points.
Competitions and chat games
For our social competitions, registered adults with verified age and identity must follow the relevant post's instructions and hold an eligible active Cash-funded Account when the competition closes. That means at least one £10 deposit since registration. An active account is not closed, blacklisted, self-excluded, deactivated or provisional, although it may be dormant. Enter within the post's period, with strictly one entry per person. Unless stated otherwise, eligible winners are chosen at random and contacted within 72 hours of close. Failure to respond or provide requested information within 72 hours of contact forfeits the prize. Prizes cannot be transferred, and we may substitute one of equal or greater value.
Competition bonuses and spins are credited within 72 hours of the winner announcement, expire two days after crediting, and require three-times bingo or ten-times casino wagering, as applicable, before withdrawal. For physical prizes, we cover the cost of initial postage and deliver to the registered address, allowing up to 30 working days. Setup and other costs are not covered. Product-function queries follow any applicable warranty or guarantee. We may disqualify entries we consider inappropriate or unrelated, or attempts to manipulate a competition, including multiple email or social accounts.
Our chat-game Bingo Bonus requires bonus eligibility, a deposit in the previous seven days and at least one bingo ticket in play. You can win up to £10 Bingo Bonus daily and £40 weekly. The week runs Monday to Sunday.
Our safer gambling tools
Tools and financial limits
Access our tools through the Safer Gambling app in My Account. We offer our self-assessment test, Activity Statements with a detailed breakdown of your gameplay, deposits and wagering, and an affordability calculator. Our Affordability Calculator helps you review spending. An hourly reminder notifies you how long you have played without stopping or affecting play. You can keep track of a chosen session period by setting a session reminder and receiving a notification when it passes.
Our daily, weekly or monthly financial limits include deposit, loss, net-deposit and stake controls. You must accept or reject a new limit of any of these four types. Each has an option to apply the limit across linked accounts. Pending limits take effect at the effective time displayed in your account.
For a deposit limit, setting yourself a deposit limit restricts deposits to your chosen amount. The deposit Limit reset period runs from 00:00 to 23:59 daily, Monday 00:00 to Sunday 23:59 weekly, or resets on the first day of each calendar month.
A loss limit restricts what you stake to your chosen amount, with daily, weekly and monthly choices. A net deposit limit restricts deposits to a chosen amount, with the same period choices. By setting yourself a stake limit, you restrict staking to your chosen daily, weekly or monthly amount.
Take a Break
You may request a take-a-break period or self-exclusion at any time through our safer-gambling options or customer service. Take a Break applies to this account only, for 1 day to 6 weeks. Choices include one or two days and one, two, four or six weeks. During the break, we prevent access to your account and prevent you from withdrawing funds from it. The break does not affect pending bets.
Self-exclusion
If gambling affects you, your family, work or relationships, you can self-exclude from our sites for 6 months to 5 years. Available choices are six months or one, two, three, four or five years. Self-exclusion cannot be reversed for the full period of the Self-Exclusion. It prevents account access during the Self-Exclusion period and prevents you from meeting wagering requirements that may be outstanding, while it will not affect pending bets.
At registration you warrant that you have not previously self-excluded from a Broadway Gaming casino or bingo brand or through Gamstop. Using our casino or bingo services while excluded through one of our brands or GAMSTOP/GamProtect is a prohibited practice. For UK residents considering wider online self-exclusion, GAMSTOP is a free multi-operator service.
Further support
We participate in GamProtect for qualifying high-risk customers in the UK. Where its entry requirements are met, personal data is shared with GamProtect and with participating gambling companies where the customer holds an account. We may perform affordability checks regarding your account using appropriate third parties and registration, transaction-history and other relevant information. In some circumstances, we may share your name, date of birth and address with TransUnion for such a check. That check may leave a footprint visible only to you and does not affect your credit score.
For independent help in Great Britain, GamCare operates the National Gambling Helpline, available 24 hours daily by freephone on 0808 8020 133 or live chat. This is separate from our customer support.
Our operator and licence
Our Glossy Bingo brand is owned by Broadway Gaming Limited. When you open an account with us, you contract with Broadway Gaming Limited, Isle of Man company number 020664V, whose registered address is PO Box 227, Peveril Buildings, Peveril Square, Douglas, IM99 1RZ, Isle of Man. Broadway Gaming Limited holds Great Britain Gambling Commission licence 39075 for remote gaming.
Broadway Gaming UK Limited serves as our agent for account payment processing and has no customer relationship with you. Our banking transactions are separately processed by SafeCharge Limited. Customer funds are kept separately from business accounts, with arrangements for distribution to customers on insolvency. This is classified as medium protection.
You must be 18 or over and meet other account eligibility requirements. Our account agreement uses UK time unless stated otherwise. It is governed by the law of England and Wales, with English court jurisdiction, without removing mandatory consumer protections of a different home country.
Our customer support
Contact our team
For account difficulties or problems, reach our team at [email protected] or through the live chat facility in your account. For safer-gambling questions, our 24/7 Live Chat option connects you with our Customer Service team.
Complaints and disputes
We aim to resolve a complaint or dispute within eight weeks of receiving it when you cooperate promptly. Within that period we send a final response or an update if resolution is delayed. If the matter remains unresolved, you may escalate it in writing addressed to our Head of Customer Support. After internal escalation, a dissatisfied customer may refer a dispute, rather than a general complaint, to eCogra or its successor. Independent dispute resolution, including unresolved gambling-outcome disputes, is available at no charge to you.